Eligibility for Returns
Print approval form completed
Signed delivery slip
Reported within 48 hours
Not Accepted
Buyer’s remorse
Damage from misuse or modifications
Refund Methods
Defective or damaged goods – Customer choice (credit note or cash refund)
Company error – Customer choice (credit note or cash refund)
Change of mind – Credit note only
B2B – Credit note (applies to all non-faulty returns)
Key Conditions
Proof of purchase required
Credit note validity: 12 months from issue
Faulty items:
PTX covers return shipping costs and bank charges
Non-faulty returns:
Customer pays return shipping and bank charges
10% processing fee of invoice amount
Return payments processed within 30 days
